Privacy Policy

Last updated: April 2025

This Privacy Policy explains how Chainwave Marketing Limited ("ChainWave", "Company", "we", "us", or "our") collects, uses, stores, shares, and otherwise processes personal data when you access our website, contact us, participate in our events or programs, or use our services.

Chainwave Marketing Limited is a company incorporated in the Innovation City Free Zone, Ras Al Khaimah, United Arab Emirates, with its registered office at Office A, Innovation City Business Centre, RAK BANK ROC Office, Ground Floor, Al Rifaa, Sheikh Mohammed Bin Zayed Road, Ras Al Khaimah, UAE, and operates as a licensed media and marketing consultancy under the Innovation City Authority.

By accessing our website or using our services, you acknowledge that your personal data may be processed in accordance with this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

our website and related digital channels;
email, phone, forms, and other communications with us;
event registrations, RSVPs, ticketing, guest lists, and travel coordination;
business development, partnership, sponsorship, and client onboarding activities; and
any other services or interactions in which we collect personal data in the course of our business.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Identification and Contact Information

full name
email address
telephone number
company or organization name
job title or role
billing or correspondence address

b. Account and Communication Information

account login details, where applicable
records of your inquiries, requests, or correspondence with us
preferences you communicate to us
marketing and event participation preferences

c. Event, Travel, and Service Information

event registration details
attendance records
travel coordination details
itinerary-related information
dietary or accessibility requests you voluntarily provide
guest list and seating information
sponsorship or campaign participation information

d. Technical and Usage Data

IP address
browser type and version
device information
operating system
website usage data
pages viewed, clicks, and session activity
referring URLs and timestamps

e. Payment and Transaction Information

Where relevant, we may collect limited payment-related information such as payer name, billing contact details, transaction references, invoice details, and payment status. We do not state here that we store full card data unless separately supported by your payment infrastructure.

f. User-Submitted Information

materials, branding assets, logos, documents, or content you submit to us
information you provide through contact forms, event applications, proposal discussions, or campaign onboarding

3. How We Collect Personal Data

We may collect personal data:

directly from you when you fill out forms, contact us, or use our services;
from your employer, representatives, or business partners where relevant to a service engagement;
from event organizers, venues, sponsors, or service providers involved in an engagement;
automatically through cookies, analytics tools, and similar technologies; and
from publicly available sources or professional networking channels where relevant for legitimate business outreach.

4. How We Use Personal Data

We may use personal data for the following purposes:

to provide, operate, and improve our website and services;
to communicate with you about inquiries, proposals, campaigns, events, and service delivery;
to register you for events, manage attendance, coordinate logistics, and administer guest lists;
to arrange travel, scheduling, and related operational support where requested;
to issue invoices, process payments, and maintain financial records;
to send service-related notices, updates, confirmations, and administrative communications;
to provide marketing communications, newsletters, invitations, or promotional materials where permitted by law;
to personalize content, improve website performance, and analyze user engagement;
to maintain security, prevent fraud, detect misuse, and protect our systems and business;
to comply with legal, regulatory, contractual, accounting, and compliance obligations; and
to establish, exercise, or defend legal claims.

5. Legal Bases for Processing

Where applicable, we process personal data on one or more of the following grounds:

your consent;
performance of a contract or steps taken at your request before entering into a contract;
compliance with legal or regulatory obligations;
our legitimate interests in operating, securing, marketing, and developing our business, except where overridden by your rights; or
any other lawful basis available under applicable law.

6. Marketing Communications

We may send you updates, invitations, newsletters, or promotional communications where permitted by law or where you have requested or consented to receive them.

You may opt out of marketing communications at any time by using the unsubscribe link in the communication or by contacting us directly. Opting out of marketing messages does not affect service-related or transactional communications.

7. Cookies and Similar Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to:

ensure website functionality;
remember preferences;
understand user behavior and traffic patterns;
improve website performance; and
support marketing and campaign measurement.

You may manage cookie settings through your browser or device settings. Please note that disabling certain cookies may affect website functionality.

8. Disclosure of Personal Data

We may disclose personal data to the following categories of recipients where reasonably necessary:

affiliates, contractors, consultants, and service providers supporting our operations;
event venues, organizers, travel providers, hotels, ticketing vendors, and logistics partners;
technology providers, hosting providers, analytics providers, CRM systems, communications platforms, and payment processors;
legal, accounting, compliance, insurance, and professional advisers;
regulators, courts, law enforcement, or governmental authorities where required by law; and
potential buyers, investors, successors, or transaction counterparties in connection with a merger, acquisition, restructuring, or sale of assets.

We do not sell personal data in the ordinary course of our business.

9. International Data Transfers

Because we operate internationally, your personal data may be transferred to, stored in, or accessed from jurisdictions outside your country of residence, including jurisdictions that may have different data protection standards.

By using our website or services, you acknowledge that your information may be processed in the United Arab Emirates and other jurisdictions where we or our service providers operate, subject to appropriate safeguards where required by applicable law.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

providing services and maintaining business relationships;
complying with legal, tax, accounting, and regulatory obligations;
resolving disputes; and
enforcing agreements and protecting our legal rights.

Retention periods may vary depending on the nature of the data and the purpose for which it was collected.

11. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, storage system, or electronic communication method is completely secure. Accordingly, we cannot guarantee absolute security.

12. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, platforms, event pages, ticketing systems, wallets, exchanges, or services. We are not responsible for the privacy practices, content, or security of third-party services.

You should review the privacy policies of those third parties before providing your personal data to them.

13. Sensitive Information

Please do not provide sensitive personal data unless it is reasonably necessary for a specific service request and you voluntarily choose to do so. Where you provide dietary, accessibility, travel, or similar information for event coordination, you acknowledge that such information may need to be shared with relevant service providers solely for operational purposes.

14. Children's Privacy

Our website and services are not directed to children, and we do not knowingly collect personal data from individuals under the age of 18. If you believe a child has provided personal data to us, please contact us so that we may take appropriate action.

15. Your Rights

Subject to applicable law, you may have the right to request:

access to personal data we hold about you;
correction of inaccurate or incomplete personal data;
deletion of your personal data;
restriction of processing;
objection to certain processing activities;
withdrawal of consent where processing is based on consent; and
a copy of certain personal data in a portable format where applicable.

These rights are not absolute and may be subject to legal, regulatory, contractual, or operational limitations. To exercise any such rights, please contact us using the details below.

16. Do Not Rely on Website Availability for Privacy Rights

We may modify, suspend, or discontinue parts of the website at any time. This does not affect any privacy rights you may have under applicable law. Privacy requests may still be submitted using the contact information below.

17. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time. Any updated version will be posted on this page with a revised "Last updated" date.

Your continued use of the website or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy.

18. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

Chainwave Marketing Limited
Office A, Innovation City Business Centre
RAK BANK ROC Office, Ground Floor, Al Rifaa
Sheikh Mohammed Bin Zayed Road
Ras Al Khaimah, United Arab Emirates

Email: [email protected]
Phone: +1 (209) 208-1460

19. Regulatory Status Disclosure

Chainwave Marketing Limited operates as a licensed media and marketing consultancy under the Innovation City Authority. The Company is not a regulated financial institution, investment firm, bank, broker-dealer, or payment service provider, and does not undertake regulated financial activities unless expressly stated otherwise.